Why Monroe? Our Infrastructure.
Energy Provider
The City of Monroe provides electricity to over 10,900 customers with a peak demand load of 140,000 KW; approximately 80% of the electric load is consumed by commercial and industrial customers. The City of Monroe Eletric Division provides residents in and around the City with electric services, from small residential loads to large industrial loads of 25,000 KW and larger.
Natural Gas Provider
The City of Monroe’s Energy Services – Natural Gas Division provides services to over 11,300 customers in and around Monroe, including Wingate, Marshville, Unionville, Mineral Springs, and parts of Union County through the operation and maintenance of 477 miles of main line. The City of Monroe operates and maintains a 43 mile transmission pipeline that ties to the Transcontinental Pipeline in Iredell County. Monroe is one of only eight cities in North Carolina providing natural gas service and has served the community since the late 1950’s.
Water & Sewer Provider
The City of Monroe’s water system provides service to residential, commercial, and industrial customers. It currently has 11 MGD of capacity at the John Glenn Water Treatment Plant, and another 1.99 MGD of capacity via a contract with the Union County system. The Monroe system has a total potable water with a storage capacity of 7,250,000 gallons. The City has the capacity to treat 10.4 MGD of wastewater with an activated sludge tertiary process. Current flows are approximately 58% of capacity, with the remaining surplus capacity available to meet existing and future commitments. Current flow projection shows that this capacity will last until approximately 2033.
Fire Department
City of Monroe Fire Department (MFD)
The City of Monroe Fire Department's mission is to protect life and property in our community through a personal commitment in all services provided. The Monroe Fire Department has earned an ISO Class 1 rating from the North Carolina State Fire Marshal’s Office, placing it among approximately 30 elite fire departments in the state to achieve this prestigious designation.
The Class 1 rating is the highest possible score from the Insurance Services Office (ISO), which evaluates fire departments on factors such as response capabilities, equipment, and overall preparedness. Additionally, the ISO examines communication systems, water supply, and community risk reduction efforts. The rating system ranges from Class 1 (highest rating) to Class 10 (not recognized as a certified fire department by the state).
Police Department
City of Monroe Police Department (MPD)
The Monroe Police Department strives to improve the quality of life of those we serve. It is our primary goal to maintain a secure environment with equal protection under the law for all of our citizens. By developing a partnership with the community, we will provide dedicated service for all persons living, working, and visiting within the City of Monroe.
On July 28, 2007, the Monroe Police Department was awarded its first Commission on Accreditation for Law Enforcement Agencies Incorporated (CALEA) accreditation award and has been re-accredited three times, receiving Advanced Accreditation in 2013, 2016, 2019, and 2023. CALEA is an independent, nonprofit organization established in 1979 to develop a set of law enforcement standards that would improve the delivery of law enforcement services from coast to coast.