City of Monroe Nationally Recognized for Reliable Electric Service

The City of Monroe has received national recognition for achieving exceptional electric reliability in 2024. The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities. 

APPA helps electric utilities track power outage and restoration data through its subscription-based eReliability Tracker service. Once per year, APPA’s Reliability Team compares this data to national statistics tracked by the U.S. Energy Information Administration for all types of electric utilities.

“This recognition underscores the City of Monroe’s commitment to providing exceptional service to our residents and businesses. Reliable power is essential to our community’s growth and quality of life, and I commend our Energy Services team for their dedication to excellence,” said City Manager Mark Watson. 

The City of Monroe serves 13,458 customers with an average response time of 25.9 minutes. As a public power community, the City of Monroe is accountable directly to our community and fellow neighbors.

“This award reaffirms our commitment to reliability and customer service. Our crews work tirelessly to maintain and improve our infrastructure, and this recognition reflects their hard work and expertise,” said Rob Miller, General Manager of Energy Services and Water Resources. 

The City’s electric system consists of 28 field employees, eight substations, and 328 miles of power lines. The City is committed to protecting the natural environment by providing sustainable energy to its electric customers with only 1.05 percent of energy generation coming from fossil fuels.

For more information on the City of Monroe’s electric system and its commitment to reliability, visit monroenc.org.

For more information on the APPA, visit publicpower.org/reliability